FAQs

For Metro Manila orders:

We process the orders immediately and can do same day delivery with a 9pm cut-off time.

For Nationwide orders:

We ship via LBC on weekends. LBC’s delivery period may take around 3-5 days upon dispatch.

For Metro Manila:
Grab / Lalamove

For Nationwide deliveries:

LBC

We safely pack your records in a mailer, wrapped in honeycomb paper for protection.

For LBC, we’ll be sending out your tracking number after being dispatched. For Grab / Lalamove, you may track it via the app.

You may also send us a message on Instagram regarding the status of your order.

Once shipped, we can’t do any changes. If not, message us immediately before we ship the record.

Refer to our Refund / Return Policy here.

For in demand records, we will be limiting it per person based on our discretion.

For pre-orders, a half downpayment is required. The remaining balance will be paid upon the record’s arrival.

Yes, as long as your order has not been processed yet. But once processed, it cannot be cancelled.

It will depend on the release date. It takes 2-4 weeks upon dispatch of the order.

For special orders, you may send us a DM regarding the record and we’ll give you a quotation!

You may pay via GCash, BPI, BDO, Maya, and COD (additional fee for orders above ₱2,000).

You have to settle your payment within 24 hours to avoid cancellation.